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Let's get Niro set up for your family

This takes about 10 minutes.
We'll use this to understand your family, what you'd like Niro to take care of, and how you'd like us to work with you.
You don't need to have every detail handy. If you're unsure about something, leave it blank and we'll sort it out with you on the onboarding call.

What we'll cover

1. Your family — who we're looking after and how to reach them.
2. What Niro should handle — the things you'd like us to take off your plate.
3. How you'd like us to work — approvals, updates and communication.
4. Important details — health, home and emergency information we may need.

Before we get started

Three short things to confirm.

By subscribing to Niro, I appoint Niro as my agent to research, negotiate, purchase and book products and services on my behalf and, where they have separately authorised it, on behalf of the family members named in my account — in each case within the task-specific instructions, spending limits and approval settings I have set. This includes representing us in dealings with hospitals, clinics, diagnostic labs, doctors and pharmacies; health insurers and TPAs, including pre-authorisation, claims and appeals; ambulance and emergency-response providers; utility, telecom, broadband and gas providers; the housing society or RWA and building management; repair, maintenance, AMC and home-service vendors; domestic-staff agencies and verification partners; delivery, e-commerce and travel providers — to make enquiries, place and track requests, raise and pursue complaints and escalations, obtain quotations and documents, and follow up to completion. This authority does not extend to signing contracts or legal documents in our names, operating bank accounts or making payments from our accounts, making or consenting to medical decisions, or acting before banks, government departments or courts. Those need their own specific authorisation. I may vary or withdraw this authority at any time in writing, and it ends when my subscription ends.

A

When Niro purchases something for your family, third-party costs are passed through at actual cost with the receipt. Niro does not add a margin to pass-through spend, subject to your agreed authorisation.

A

We will obtain your parent's consent before collecting or using their personal or health information. The payer cannot provide that consent on their behalf.

A